Webcast Troubleshooting Guide
This is a guide to help identify problems that may occur when trying to watch a CalEPA webcast. You can also check the system requirements to make sure your device can play webcasts.
Issues and Solutions
On broadcast listing page, the "Video" and "Audio" links are not active.
Links become active about 15 minutes before the webcast is scheduled to start. If you still don't see links 10 minutes before the webcast, refresh the Webcast List page in your browser.
There is no sound from the webcast.
Make sure the volume is up on your device's speakers, operating system, and on the volume control on the webcast player. To change the volume level on the player, hover your mouse cursor over the player, move your mouse over the speaker icon in the lower right corner, and adjust the volume slider to the top.
How can I use my keyboard to control the webcast player?
After the webcast player loads, you should be able to start playback by pressing the Space bar on the keyboard. Here is the full list of player keyboard shortcuts. If you click or Tab away from the webcast player the keyboard shortcuts will stop working. You will have to use the Tab key (to tab forward) or Shift+Tab keys (to tab backwards) to highlight the player again to be able to use the keyboard shortcuts.
There is a black box instead of video and message that says "Error loading player: No playable sources found" or "Flash plugin failed to load".
Make sure you have Adobe Flash Player 11.2 or a later version installed.
Try a different browser. Google Chrome is a good choice and works on many operating systems. On desktop operating systems Chrome includes Adobe Flash Player.
If using Microsoft Internet Explorer:
- Make sure you are using Internet Explorer 9 or a later version.
- Make sure you have disabled compatibility view for the CalEPA website.
There is a black box instead of video and message that says "Error loading stream: Could not connect to server".
Try the alternate HTTP-based stream. There is a link to the stream below the black box, an example can be seen on the test video stream.
If the problem persists, it is likely due to a closed network port in your organization's network. Have your network administrator make sure content from the domains video.calepa.ca.gov and webcast01.calepa.ca.gov is not being blocked. Traffic from webcast01.calepa.ca.gov requires port 1935 (RTMP protocol) be open on your network's firewall.
Another alternative is to use a device that is on a different network. For example a smart phone that is using cellular data or WiFi which not part of the network that is blocking the webcast. A second example is a laptop on WiFi at a coffee shop.
If you need further assistance, please contact the CalRecycle Help Center at (916) 341-6141 or email@example.com.